Returns + Exchange Policy
RETURNS
We want you to love your AVELI products! Our business is built on service and quality, so if your order arrives less than satisfactory, we will immediately provide you with a resolution. Any unworn item, in the original packaging, can be returned within 30 days of the ship date for a full refund of your purchased items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All returns must be shipped with tracking or we cannot guarantee that we will receive your item.
Request a return via the contact us form and include your order id.
EXCHANGES - THE AVELI "EASY SWAP" GUARANTEE
We offer a "Easy Swap" guarantee for products purchased within 1 year of the purchase date. Just cover the cost of shipping and the difference in cost of your swapped product (if applicable) and you can trade your product for a new one when you need a change or update.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Request an Easy Swap via the contact us form.